Seven Ciena Healthcare Centers Received National Quality Award for Commitment to Quality Care on October 18th in Nashville, TN

 

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Seven Ciena Healthcare Centers Received National Quality Award for Commitment to Quality Care

SOUTHFIELD, Mich. – October, 2016 – Ciena Healthcare, a leading manager and operator of skilled nursing and rehabilitation centers in Michigan, announced that seven of its centers have earned a 2016 National Quality Award for their dedication to improving the lives of residents through quality care. Presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the National Quality Award Program honors centers across the nation that have demonstrated their commitment to improving quality care for seniors and individuals with disabilities.

Of the seven Ciena Healthcare centers, three centers received the Silver Award and four received the Bronze Award. Kith Haven of Flint, Manor of Farmington Hills and Regency on the Lake in Ft. Gratiot received the Silver – Achievement in Quality Award, and Autumnwood of Livonia, Eastwood Convalescent Center in Detroit, Notting Hill of West Bloomfield and Regency at Grand Blanc are recipients of the Bronze – Commitment to Quality Award.

“On behalf of all of us at Ciena Healthcare, we congratulate these centers on this tremendous accomplishment,” said Kristine Halsey, Chief Operating Officer, Ciena Healthcare. “These awards demonstrate the dedication and commitment of our professional staff at each of these Ciena Healthcare centers to delivering a high level of care to our residents on a daily basis.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance goals.

The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and an assessment of customers’ expectations. Trained Examiners review each application to determine if the center has met the demands of the criteria. Recipients may now move forward in developing approaches and achieving the performance levels that meet the criteria required for the Gold and Silver awards.

“It takes incredible dedication and passion to successfully apply the demands of the criteria,” said Chair of the AHCA/NCAL National Quality Award Board of Overseers Christine Boldt. “I applaud each of the seven Ciena Healthcare centers for reaching this level and for their commitment to always improve.”

The awards were presented to honorees on October 18 during AHCA/NCAL’s 67th Annual Convention & Expo in Nashville, Tenn.

About Ciena Healthcare

With nearly 4,000 licensed beds, the thirty-six nursing communities managed by Ciena Healthcare comprise the largest privately owned operators of skilled nursing and rehabilitation centers in Michigan. Founded in 1998 by Mohammad Qazi, Ciena Healthcare communities offer a holistic approach to patient care, fully committed to residents’ needs and well being while also promoting their independence. Ciena’s vision is to be the industry leader by offering new perspectives and innovations and adhering to quality standards that not only exceed regulatory compliance but also achieve excellence. For more information visit www.cienahealthcare.com or call (248) 386-0300.

About AHCA/NCAL
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 13,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit www.ahca.org or www.ncal.org.


Notting Hill of West Bloomfield Receives Bronze National Quality Award

Notting Hill of West Bloomfield Receives

Bronze National Quality Award 

West Bloomfield-based center recognized by national program for commitment to quality care

SOUTHFIELD, Mich., Aug. 22, 2016 – Ciena Healthcare, a leading manager and operator of skilled nursing and rehabilitation centers in Michigan, today announced that its West Bloomfield-based Notting Hill of West Bloomfield center has been recognized as a 2016 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of care for seniors and persons with disabilities.

“The Notting Hill of West Bloomfield team is honored to have received the Bronze Quality Award from AHCA/NCAL,” said Carrie Beaulieu, Administrator, Notting Hill of West Bloomfield. “It means a great deal to be recognized for our commitment to continuous quality improvement. We are proud of our accomplishments, providing unparalleled care and a homelike environment to our residents and their families.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance goals.

“All of us at Ciena Healthcare extend our congratulations to the entire Notting Hill of West Bloomfield team for this tremendous accomplishment,” said John Gaynier, regional director of operations, Ciena Healthcare. “This award is a testimony to the high quality of services provided, and is a well deserved honor to our Administrator Carrie Beaulieu and her dedicated staff who provide unparalleled compassion and care to our short- and long-term residents and patients every day throughout the year.”

The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and an assessment of customers’ expectations.

Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each application to determine if the center has met the demands of the criteria. Recipients may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.

“Notting Hill of West Bloomfield has demonstrated its commitment to always improve the quality of care and quality of life for the residents and families they serve and this is what this award represents,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “I commend the staff at Notting Hill of West Bloomfield for their hard work and dedication.”

The National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members; My InnerView; National Research Corporation; PointRight; Team TSI Corporation; and First Quality.  Notting Hill of West Bloomfield was one of 537 centers to receive the Bronze level award. The awards will be presented during ACHA/NCAL’s 67th annual Convention and Exposition in Nashville, Tennessee, Oct. 16 – 19, 2016.

About Ciena Healthcare

With nearly 4,000 licensed beds, the thirty-six nursing communities managed by Ciena Healthcare comprise the largest privately owned operators of skilled nursing and rehabilitation centers in Michigan. Founded in 1998 by Mohammad Qazi, Ciena Healthcare communities offer a holistic approach to patient care, fully committed to residents’ needs and well being while also promoting their independence. Ciena’s vision is to be the industry leader by offering new perspectives and innovations and adhering to quality standards that not only exceed regulatory compliance but also achieve excellence. For more information visit www.cienahealthcare.com or call (248) 386-0300.

 


Kith Haven Earns 2016 Silver National Quality Award

Kith Haven Earns 2016 Silver National Quality Award 

Flint-based center recognized by national program for commitment to quality care

SOUTHFIELD, Mich., Aug. 16, 2016 – Ciena Healthcare, a leading manager and operator of skilled nursing and rehabilitation centers in Michigan, today announced that its Flint-based Kith Haven has earned the 2016 Silver – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the second of three distinctions possible through the AHCA/NCAL National Quality Award program, which recognizes providers nationwide that have demonstrated their commitment to improving quality of care for residents and patients in long-term and post-acute care centers and communities.

“Achieving the Silver Quality Award has been a goal at Kith Haven,” said Wayne Johnson, Administrator, Kith Haven. “Winning the award shows not only a commitment to quality, but also achievement of results in several key metrics. The entire staff at Kith Haven is honored and humbled to accept this award from such a prestigious organization as the American Health Care Association.”

Based on the core values and criteria of the Baldrige Performance Excellence Program, the AHCA/NCAL National Quality Award Program challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. At the Silver level, members develop and demonstrate effective approaches that help improve performance and health care outcomes.

“All of us at Ciena Healthcare congratulate the entire team at Kith Haven for this tremendous accomplishment,” said Pete Brogger, regional director of operations, Ciena Healthcare. “This award reflects the dedication to compassionate, high quality care that Administrator Wayne Johnson and the staff provide daily to all of our short- and long-term residents and patients.”

“It takes incredible dedication and passion to successfully apply the demands of the criteria,” said Chair of the AHCA/NCAL National Quality Award Board of Overseers Christine Boldt. “I applaud Kith Haven for reaching this level and for its commitment to always improve.”

As a recipient of this year’s award, Kith Haven can now advance in developing approaches that meet the criteria required for the Gold – Excellence in Quality Award. The awards will be presented to honorees on October 18 during AHCA/NCAL’s 67th Annual Convention & Expo in Nashville, Tennessee.

About Ciena Healthcare

With nearly 4,000 licensed beds, the thirty-six nursing communities managed by Ciena Healthcare comprise the largest privately owned operators of skilled nursing and rehabilitation centers in Michigan. Founded in 1998 by Mohammad Qazi, Ciena Healthcare communities offer a holistic approach to patient care, fully committed to residents’ needs and well being while also promoting their independence. Ciena’s vision is to be the industry leader by offering new perspectives and innovations and adhering to quality standards that not only exceed regulatory compliance but also achieve excellence. For more information visit www.cienahealthcare.com or call (248) 386-0300.

About AHCA/NCAL
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 13,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit www.ahca.org or www.ncal.org.


Eastwood Convalescent Center Receives Bronze National Quality Award

Eastwood Convalescent Center Receives

Bronze National Quality Award 

Detroit-based center recognized by national program for commitment to quality care

 SOUTHFIELD, Mich., July 22, 2016 – Ciena Healthcare, a leading manager and operator of skilled nursing and rehabilitation centers in Michigan, today announced that its Detroit-based Eastwood Convalescent Center center has been recognized as a 2016 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of care for seniors and persons with disabilities.

“It truly is an honor to be awarded for the care and services we provide for our residents on a daily basis,” said Vinny Hall, administrator, Eastwood Convalescent Center.  “As we continue our next steps to the Silver and Gold awards, this allows us to positively self-analyze our care and procedures.  I would like to thank the entire staff at Eastwood Convalescent Center for the high level of care that our residents expect and deserve.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance goals.

“All of us at Ciena Healthcare congratulate the entire team at Eastwood Convalescent Center for this tremendous accomplishment,” said Tricia Tomkinson, regional director of operations, Ciena Healthcare.  “This award showcases the high quality of service provided, and is a testament to our Administrator Vinny Hall and the dedicated staff who on a daily basis provide unparalleled compassion and care to our short- and long-term residents and patients.”

The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and an assessment of customers’ expectations.

Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each application to determine if the center has met the demands of the criteria. Recipients may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.

“Eastwood Convalescent Center has demonstrated its commitment to always improve the quality of care and quality of life for the residents and families they serve and this is what this award represents,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “I commend the staff at Eastwood Convalescent Center for their hard work and dedication.”

The National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members; My InnerView; National Research Corporation; PointRight; Team TSI Corporation; and First Quality.  Eastwood Convalescent Center was one of 537 centers to receive the Bronze level award. The awards will be presented during ACHA/NCAL’s 67th Annual Convention and Exposition in Nashville, Tennessee, October 16 – 19, 2016.

About Ciena Healthcare

With nearly 4,000 licensed beds, the thirty-six nursing communities managed by Ciena Healthcare comprise the largest privately owned operators of skilled nursing and rehabilitation centers in Michigan. Founded in 1998 by Mohammad Qazi, Ciena Healthcare communities offer a holistic approach to patient care, fully committed to residents’ needs and well being while also promoting their independence. Ciena’s vision is to be the industry leader by offering new perspectives and innovations and adhering to quality standards that not only exceed regulatory compliance but also achieve excellence. For more information visit www.cienahealthcare.com or call (248) 386-0300.

 


Regency at Grand Blanc Receives Bronze National Quality Award

Regency at Grand Blanc Receives

Bronze National Quality Award 

Grand Blanc-based center recognized by national program

for commitment to quality care

 

SOUTHFIELD, Mich., July 22, 2016 – Ciena Healthcare, a leading manager and operator of skilled nursing and rehabilitation centers in Michigan, today announced that its Grand Blanc-based Regency at Grand Blanc center has been recognized as a 2016 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of care for seniors and persons with disabilities.

“I am so thrilled that Regency at Grand Blanc has earned the AHCA Bronze Award, but it’s even more gratifying to know in my heart how this team of professionals lives and breathes quality care every single day,” said Vince Liaguno, administrator, Regency at Grand Blanc. “For our facility, this award helps validate our efforts and benchmark our progress on this caregiving journey.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance goals.

“All of us at Ciena Healthcare are extremely proud of the entire Regency at Grand Blanc team for this tremendous accomplishment,” said Pete Brogger, regional director of operations, Ciena Healthcare.  “This award demonstrates the high quality of services provided, and is a testament to our Administrator Vince Liaguno and the dedicated staff who provide unparalleled compassion and care to our short- and long-term residents and patients every day throughout the year.”

The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and an assessment of customers’ expectations.

Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each application to determine if the center has met the demands of the criteria. Recipients may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.

“Regency at Grand Blanc has demonstrated its commitment to always improve the quality of care and quality of life for the residents and families they serve and this is what this award represents,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “I commend the staff at Regency at Grand Blanc for their hard work and dedication.”

The National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members; My InnerView; National Research Corporation; PointRight; Team TSI Corporation; and First Quality.  Regency at Grand Blanc was one of 537 centers to receive the Bronze level award. The awards will be presented during ACHA/NCAL’s 67th Annual Convention and Exposition in Nashville, Tennessee, October 16 – 19, 2016.

About Ciena Healthcare

With nearly 4,000 licensed beds, the thirty-six nursing communities managed by Ciena Healthcare comprise the largest privately owned operators of skilled nursing and rehabilitation centers in Michigan. Founded in 1998 by Mohammad Qazi, Ciena Healthcare communities offer a holistic approach to patient care, fully committed to residents’ needs and well being while also promoting their independence. Ciena’s vision is to be the industry leader by offering new perspectives and innovations and adhering to quality standards that not only exceed regulatory compliance but also achieve excellence. For more information visit www.cienahealthcare.com or call (248) 386-0300.


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