Compliance Program


Ciena Healthcare and its Centers are firmly committed to a high standard of ethics, integrity, professionalism, and compliance as reflected in our Code of Conduct.  We expect our employees, contractors and vendors to abide by the Code of Conduct when performing their jobs and duties.

Ciena Healthcare has a comprehensive Compliance Program, under the direction of the Ciena Compliance Officer, to ensure and monitor compliance of our Centers and organization with state and federal regulations, Ciena policies and the Code of Conduct.  The cornerstones of our Compliance Program are development of standards and policies, ongoing education, auditing and monitoring functions, a Concern Resolution Hotline to communicate compliance concerns directly or anonymously and a prohibition from retaliating against those who raise compliance concerns.

If you have a compliance concern that was not adequately addressed by a Ciena Center or have a concern that you would prefer to be addressed by the Ciena Compliance Officer, please contact the Ciena Concern Resolution Hotline at (877) 243-6248 or complete the Ciena Concern Form below.  Concerns may also be emailed to , or mailed to:

Ciena Compliance Officer

Ciena Healthcare
4000 Town Center, Ste. 2000
Southfield, MI 48075

Concern Resolution Form

Please give us an opportunity to address your concerns by completing this form.  If you leave your contact information, expect a response within 3 – 5 business days. The Concern Resolution Form and Hotline can be used by residents, employees, family members and vendors.