Eastwood Convalescent Center Receives Bronze National Quality Award

Eastwood Convalescent Center Receives

Bronze National Quality Award 

Detroit-based center recognized by national program for commitment to quality care

 SOUTHFIELD, Mich., July 22, 2016 – Ciena Healthcare, a leading manager and operator of skilled nursing and rehabilitation centers in Michigan, today announced that its Detroit-based Eastwood Convalescent Center center has been recognized as a 2016 recipient of the Bronze – Commitment to Quality Award for its dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of care for seniors and persons with disabilities.

“It truly is an honor to be awarded for the care and services we provide for our residents on a daily basis,” said Vinny Hall, administrator, Eastwood Convalescent Center.  “As we continue our next steps to the Silver and Gold awards, this allows us to positively self-analyze our care and procedures.  I would like to thank the entire staff at Eastwood Convalescent Center for the high level of care that our residents expect and deserve.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance goals.

“All of us at Ciena Healthcare congratulate the entire team at Eastwood Convalescent Center for this tremendous accomplishment,” said Tricia Tomkinson, regional director of operations, Ciena Healthcare.  “This award showcases the high quality of service provided, and is a testament to our Administrator Vinny Hall and the dedicated staff who on a daily basis provide unparalleled compassion and care to our short- and long-term residents and patients.”

The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and an assessment of customers’ expectations.

Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each application to determine if the center has met the demands of the criteria. Recipients may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.

“Eastwood Convalescent Center has demonstrated its commitment to always improve the quality of care and quality of life for the residents and families they serve and this is what this award represents,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “I commend the staff at Eastwood Convalescent Center for their hard work and dedication.”

The National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members; My InnerView; National Research Corporation; PointRight; Team TSI Corporation; and First Quality.  Eastwood Convalescent Center was one of 537 centers to receive the Bronze level award. The awards will be presented during ACHA/NCAL’s 67th Annual Convention and Exposition in Nashville, Tennessee, October 16 – 19, 2016.

About Ciena Healthcare

With nearly 4,000 licensed beds, the thirty-six nursing communities managed by Ciena Healthcare comprise the largest privately owned operators of skilled nursing and rehabilitation centers in Michigan. Founded in 1998 by Mohammad Qazi, Ciena Healthcare communities offer a holistic approach to patient care, fully committed to residents’ needs and well being while also promoting their independence. Ciena’s vision is to be the industry leader by offering new perspectives and innovations and adhering to quality standards that not only exceed regulatory compliance but also achieve excellence. For more information visit www.cienahealthcare.com or call (248) 386-0300.


This entry was posted on Friday, July 22nd, 2016.
Posted in Press, News & Events.