Oct 28, 2016
Ciena Healthcare, a leading manager and operator of skilled nursing and rehabilitation centers in Michigan, announced that seven of its centers have earned a 2016 National Quality Award for their dedication to improving the lives of residents through quality care. Presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the National Quality Award Program honors centers across the nation that have demonstrated their commitment to improving quality care for seniors and individuals with disabilities.
Of the seven Ciena Healthcare centers, three centers received the Silver Award and four received the Bronze Award. Kith Haven of Flint, Manor of Farmington Hills and Regency on the Lake in Ft. Gratiot received the Silver – Achievement in Quality Award, and Autumnwood of Livonia, Eastwood Convalescent Center in Detroit, Notting Hill of West Bloomfield and Regency at Grand Blanc are recipients of the Bronze – Commitment to Quality Award.
“On behalf of all of us at Ciena Healthcare, we congratulate these centers on this tremendous accomplishment,” said Kristine Halsey, Chief Operating Officer, Ciena Healthcare. “These awards demonstrate the dedication and commitment of our professional staff at each of these Ciena Healthcare centers to delivering a high level of care to our residents on a daily basis.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance goals.
The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and an assessment of customers’ expectations. Trained Examiners review each application to determine if the center has met the demands of the criteria. Recipients may now move forward in developing approaches and achieving the performance levels that meet the criteria required for the Gold and Silver awards.
“It takes incredible dedication and passion to successfully apply the demands of the criteria,” said Chair of the AHCA/NCAL National Quality Award Board of Overseers Christine Boldt. “I applaud each of the seven Ciena Healthcare centers for reaching this level and for their commitment to always improve.”
The awards were presented to honorees on October 18 during AHCA/NCAL’s 67th Annual Convention & Expo in Nashville, Tenn.
About Ciena Healthcare
With nearly 4,000 licensed beds, the thirty-six nursing communities managed by Ciena Healthcare comprise the largest privately owned operators of skilled nursing and rehabilitation centers in Michigan. Founded in 1998 by Mohammad Qazi, Ciena Healthcare communities offer a holistic approach to patient care, fully committed to residents’ needs and well being while also promoting their independence. Ciena’s vision is to be the industry leader by offering new perspectives and innovations and adhering to quality standards that not only exceed regulatory compliance but also achieve excellence. For more information visit www.cienahealthcare.com or call (248) 386-0300.
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 13,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit www.ahca.org or www.ncal.org.