On March 13, visits to all skilled nursing centers – Ciena Healthcare facilities included – were restricted by the federal government, with the exception of certain compassionate care circumstances such as an end-of-life situation.
Outdoor Visitation Update
A recent Emergency Order from Robert Gordon, Michigan Department of Health and Human Services (MDHHS) Director, outlined steps for possible outdoor visitation at nursing homes beginning September 15. Facilities must meet criteria specified in the order, including having had no new COVID-19 cases within the previous 14 days, in order to host outdoor visitation.
The clinical and operational teams at each of our skilled nursing and rehabilitation centers complete a weekly self-assessment to determine our ability to accommodate these visits based on the criteria established by MDHHS. Our facilities will communicate their outdoor visitation status and any related plans for scheduling visits on their websites and to families via phone and email.
Ciena Healthcare facilities are committed to effective communication during this unprecedented time in our history. We regularly apprise residents, families, and employees to changes in facility status and policy as needed and as deemed appropriate. This COVID-19 Resources page is an extension of these efforts and also serves as a means to update the communities we serve.
We have been humbled by the support we’ve received from our local communities and we truly appreciate everyone’s continued cooperation and understanding.
Facility Visitation Criteria
In the state of Michigan, before a facility can allow indoor visitation, it must meet the following criteria:
In certain special situations, request for indoor visitation is not restricted by the above criteria.
For these visits , please contact the facility for further visitation guidance.
VISITORS - Important Testing Information
Pursuant to the Michigan Department of Health and Human Services (MDHHS) Epidemic Order, testing of ALL visitors is required if the facility is located in a county where the current Risk Level is C or D on the MI Safe Start Map. At the time the visit appointment is made, our facility will notify the visitor of the current visitor testing requirements based on county risk level and facility testing capabilities. When visitor testing is required:
VISITORS – Visitation Procedural Guidelines
If our facility meets the above visitation criteria and is permitted to allow indoor visitation, the facility and its visitors must comply with several procedural guidelines from MDHHS. The pertinent guidelines are as follows:
VISITORS - During Your Visit
RESIDENTS - Criteria For Visitation
REMEMBER, this is a stressful time! Everyone is doing their best to manage. Please be mindful of our residents, associates and other visitors to the building. Thank you for your cooperation and understanding.
Our facility is taking appropriate measures, consistent with the guidelines and directives from the Centers for Disease Control (CDC) and the Centers for Medicare and Medicaid (CMS), for the prevention and control of Coronavirus (COVID-19). COVID-19 is a viral infection that is caused by a distinct Coronavirus. The incubation period is two to fourteen (2-14) days, with the average being four (4) to five (5) days. This virus may be mild, moderate, or severe, and can be potentially life threatening.
This facility endeavors to follow CDC and CMS guidance and to collaborate with State and Local health departments in its mitigating actions as we work through the necessary response to this unprecedented pandemic together.
Visitation and Family Communications Efforts
As of March 13, 2020, visits to all skilled nursing centers – ours included – have been restricted by the federal government, with the exception of certain compassionate care circumstances such as an end-of-life situation. We apologize for this inconvenience and thank you for your understanding and cooperation.
The facility has taken measures to provide virtual visits with loved ones, virtual family council meetings, and an enhanced facility website for increased communications during this period of restricted visits.
All associates, essential health care vendors and emergent visitors will be screened and documented as directed by CDC and CMS guidance.
Our staff is monitoring residents daily for change in condition, including the presence of elevated temperatures and respiratory illness in our facility. Any residents showing signs consistent with the virus are monitored each shift or more frequently as needed.
Staff are being screened for elevated temperature and respiratory illness prior to and after each shift, and we are requiring staff to stay home if they are sick or display symptoms of the virus.
Mitigating Actions Implemented to Prevent or Reduce the Risk of Transmission
The facility has several measures in place to prevent or reduce the risk of transmission, including, but not all-inclusive, as follows:
Reminding those in our facility that they must:
Last updated: May 28, 2020
How has Ciena worked to stop the potential spread of COVID-19?
What happens if a resident tests positive for COVID-19?
Will the facility update me on the status of my loved one during visitation restrictions?
How can I stay in contact with my loved one during visitation restrictions?
Why hasn't the facility tested my loved one for COVID-19?
Does Ciena have PPE?
Why are skilled nursing facilities like Ciena continually in the news?
How can I stay informed of what is happening at the facility?
Last updated: May 28, 2020
At Ciena, there is nothing we take more seriously than the safety and well being of our guests and our dedicated associates who care for them. We are doing everything in our power to keep your loved ones safe and healthy during this crisis.
Connect with Your Loved One!
#CareNotCOVID - Share a message of support to our nursing home and assisted living residents
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Thank our "Health Care Heroes"!
You might also consider:
Donations don't have to be big to be meaningful! Please consider a donation to our facility, a healthcare worker you know, your local hospital, public health department or other skilled nursing and assisted living facilities.
We will accept:
Last updated: May 8, 2020