“Manor of Novi Ranked Among Nation’s Best” – Observer and Eccentric, April 22, 2014


Novi1Manor of Novi employee Jais Matthews (right) smiles as he works with resident Shirlene Hernandez in some physical therapy. The short-and long-term care facility was recently noted for its overall quality in a national survey. / JOHN HEIDER | STAFF PHOTOGRAPHER

Written by
Lonnie Huhman
Staff Writer

According to the U.S. News & World Report in its Best Nursing Homes rankings for 2014, the Manor of Novi is one of the best.

Late last month, the center, 24500 Meadowbrook Road, was recognized as a five-star center. Part of the Michigan-based Ciena Healthcare systems, the Manor of Novi takes this recognition as further evidence of successfully completing its daily mission.

“We are very honored by this,” said Lisa Berthol, administrator at the Manor of Novi. “The five-star status is something we strive to maintain each year.”

Residential care

The Manor offers state-of-the-art short-term rehabilitation facilities combined with long-term skilled nursing care, all in a comfortable, feels-like-home environment.

It provides physical, occupational and speech therapy, around-the-clock skilled nursing, wound care management, dietary and nutritional services, pain management, dental, podiatry and psychiatry services, as well as recreational therapy.

“Residential care is our main priority,” Berthol said. “We are a family here.”

She attributes the success to a great staff and team, which emphasizes customer service. Much of the staff has been with the center for years. Another big contribution to its success is the support of Ciena Healthcare.

“We are so pleased that U.S. News & World Report has given our facilities the highest rating possible and named us to their list of Best Nursing Homes,” said Mohammad Qazi, president and CEO, Ciena Healthcare.

He added, “We are proud of our qualityservices and outstanding health care professionals and proud that we have created state-of-the-art centers with the latest amenities and safety features to serve and heal our residents and patients. Our exceptional team has worked together to insure the health inspections, nurse staffing and quality measures are all in place.”

U.S. News & World Report created the ranking system to help consumers, their families, and caregivers compare nursing homes more easily. To create the list, it drew on data from Nursing Home Compare, a program run by CMS, the federal agency that sets and enforces standards for nursing homes.

The ratings are based on how well the home met health and safety standards for food preparations and other nursing home activities in the latest three state inspections, the average numbers of hours per day of care received per resident from nurses at all levels, the percentages of residents who got recommended care such as flu vaccinations and percentages of residents who had pain, bedsores, urinary tract infection and other care-related problems.

There are currently 130 residents at the Manor of Novi. It can be reached by calling 248-477-2000 or by emailingnovi_admisssions@cienafacilities.com.

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This entry was posted on Thursday, April 24th, 2014.
Posted in Press, News & Events.