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Until further notice, Ciena Healthcare facilities will continue to follow federal and state COVID-19 guidance for healthcare settings, guidance that includes:

  • Visitation guidelines
  • Screening of visitors and staff
  • Use of PPE, including masks for all visitors
  • Encouragement of good hand hygiene, social distancing when possible, and focused cleaning protocols

We appreciate your cooperation and support.

Visitation Status

The Centers for Medicare and Medicaid Services (CMS) issued a memo in September 2020, revised March 2022, with directives concerning nursing home visitation. Whereas previous versions of the memo outlined certain parameters for restricting visitation at nursing homes in response to the COVID-19 pandemic, the March 2022 update eliminates most of these restrictions.

Per CMS, indoor visitation is currently allowed for all residents, and vaccination status does not affect the ability to visit. However, visitors are still required to follow facility policies, wear appropriate PPE, and observe physical distancing during their visit.

Please be mindful of our residents, associates, and other visitors. If you exhibit signs and symptoms of COVID-19, have recently tested positive for COVID-19, or have had a recent exposure to COVID-19, please delay your visit. 

Our Commitment

Ciena Healthcare facilities are committed to effective communication. We regularly update residents, families, and employees to changes in facility status and policy as needed and as deemed appropriate. This COVID-19 Resources page is an extension of these efforts and also serves as a means to update the communities we serve.

Here you will find the latest information on COVID-19 vaccines and how they impact long-term care. We are committed to educating residents, employees and the general public about the importance of vaccines in limiting the further spread of this deadly virus. Resources from the Society for Post-Acute and Long-Term Care Medicine (AMDA) and the Centers for Disease Control & Prevention (CDC) were used in creating this page.

Omicron Variant Could Overwhelm the United States with COVID: Boosters are the Answer

Science Brief: Omicron (B.1.1.529) Variant | CDC 

Delta Variant: What We Know About the Science | CDC 

Where Should I Look for Accurate Information on COVID-19 Vaccines?

Why Were Long-Term Care Residents & Staff Being Made First Priority for COVID-19 Vaccines?

  • The average age of residents in long-term care facilities is over 80 years old. Most individuals have underlying health conditions, and some have multiple chronic conditions. According to CDC data, the risk of mortality from COVID-19 in this age group is 630 times higher than those 18-29 years old.

    Is Our Facility Receiving Vaccines from Pfizer, Moderna or Johnson & Johnson?

    • Our facilities received COVID-19 mRNA vaccines from Moderna for initial vaccination clinics in late 2020/early 2021.
    • As we host and schedule vaccine maintenance clinics, we will likely receive vaccines from all three distributors.

                What Do I Need to Know About Booster Shots?

                  How has Ciena worked to stop the potential spread of COVID-19?

                  • Our facility has been implementing and acting on guidance from external agencies such as the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and the Department of Health and Human Services at the state and local level since February 28, 2020.
                  • We have restricted visitors from entering our facility since the national advisement in mid-March, ceased group activities within the building, and have continually monitored residents and screened staff members and essential external personnel for symptoms according to CDC guidance.
                  • We are continually monitoring ALL residents for CDC-recognized symptoms and changes in conditions.

                  What happens if a resident tests positive for COVID-19?

                  • Residents who have tested positive receive supportive care in an appropriate care setting per CDC guidance. If additional treatment for a resident is required, we will transfer to the local hospital and communicate with loved ones accordingly.

                      Why hasn't the facility tested my loved one for COVID-19?

                      • The attending physician, in conjunction with the county health department, is given ultimate decision authority by CDC and makes the decision on who and who not to test. It is not a decision made by administrative staff at the facility.
                      • It is important that we share our belief that skilled nursing facilities should be a higher priority for testing; that is, "universal testing" of both residents and staff to truly know the extent of COVID-19 in our community and throughout the state. Testing only those who are symptomatic, as we understand now, is not enough as many people who have the virus can spread it without showing symptoms (asymptomatic).

                          How can I stay informed of what is happening at the facility?

                          • Please be sure your contact information, including email address, is current. If you need to make changes or confirm your information, please call the facility.
                          • Periodically visit the facility website to see if there has been new information posted.
                          • Watch for opportunities to attend virtual gatherings, such as care plan meetings, family council meetings or other activities, some of which may be held by platforms such as Zoom.

                          The Centers for Medicare and Medicaid Services (CMS) issued a memo in September 2020, revised March 2022, with directives concerning nursing home visitation. Whereas previous versions of the memo outlined certain parameters for restricting visitation at nursing homes in response to the COVID-19 pandemic, the March 2022 update eliminates most of these restrictions.

                          VISITORS - What to Know Prior to Arriving for a Visit

                          • Indoor visitation is allowed for all residents.
                          • Vaccination status does not affect the ability to visit. 
                            • However, the best and most proven way to keep your loved one in our facility safe is to get vaccinated if you’re eligible!
                          • Visitors must be willing and able to:
                            • Wear a face covering for the duration of their visit. The facility can provide visitors with a new surgical mask upon arrival
                            • Follow hand hygiene requirements.
                            • Observe appropriate physical distancing for the duration of their visit.
                          • Visitors are encouraged to contact our facility prior to arriving for a visit. Whenever possible, we do ask that visitors observe our recommended visiting hours. 
                            • For more information on recommended visiting hours, please contact our facility.
                          • Visitors are strongly encouraged to share their vaccination status with our facility and provide proof of a negative COVID-19 test prior to arrival.
                          • Although CMS does NOT recommend, visits are allowed for all residents even if they are in transmission-based precautions or quarantine, or if an outbreak investigation is underway at the facility. 
                            • Visitors for residents in transmission-based precautions or quarantine will be required to wear all PPE (N-95 mask, face shield, gloves, and gown) and physical distance for entire visit.
                            • Visiting during an outbreak investigation or visiting a resident in transmission-based precautions or quarantine puts the visitor at increased risk of contracting COVID-19.
                          • Compassionate care visits are always allowed, but with the full opening of routine visitation, there are few circumstances where a purely compassionate visit would apply.

                                      VISITORS - What You Should Know Upon Arrival

                                      • Visitors will be screened for temperature and signs and symptoms of COVID-19.
                                        • If a visitor has a temperature at or above 100 degrees, exhibits any symptoms of the virus, has recently tested positive for COVID-19, or currently meets the criteria for quarantine, he or she will not be permitted to enter the facility.
                                      • Visitors must provide legal federal or state identification upon screening. A telephone number will also be required.
                                      • Visitors must complete the required education and attestation prior to their initial visit.

                                      VISITORS - What to Expect During Your Visit

                                      • Per CMS, in-room visitation (rather than visits in common areas) is preferred whenever possible to mitigate potential risk to other residents.
                                      • Poor behavior by visitors and disregard for state or Federal orders is NOT ACCEPTABLE.
                                        • Failure to adhere to the core principles of COVID-19 infection prevention will result in termination of the visit.
                                      • Food and drink may be brought to a visit but should not be shared.
                                      • Smoking is not permitted during a visit.
                                      • Large gatherings of visitors should be avoided.
                                      • To ensure smooth and timely functioning of the visitation process, please do not engage facility staff with your concerns during your visit. 
                                        • If you have questions about the established CMS guidelines, please complete your visit and address these concerns in an email or telephone call to the facility administrator following your visit.

                                      PLEASE NOTE: A resident has the right to refuse to receive visitors and the facility staff must honor those wishes. If this occurs, facility staff will attempt to connect the resident with their visitors by offering a window visit, or a live video/phone call.

                                      Please be mindful of our residents, associates, and other visitors to the building. If you exhibit signs and symptoms of COVID-19, have recently tested positive for COVID-19, or have had a recent exposure to COVID-19, please delay your visit.

                                      Thank you for your cooperation and understanding.

                                      Our facility is taking appropriate measures, consistent with the guidelines and directives from the Centers for Disease Control (CDC) and the Centers for Medicare and Medicaid (CMS), for the prevention and control of Coronavirus (COVID-19). COVID-19 is a viral infection that is caused by a distinct Coronavirus. The incubation period is two to fourteen (2-14) days, with the average being four (4) to five (5) days. This virus may be mild, moderate, or severe, and can be potentially life threatening.

                                      This facility endeavors to follow CDC and CMS guidance and to collaborate with State and Local health departments in its mitigating actions as we work through the necessary response to this unprecedented pandemic together.

                                      Visitation and Family Communications Efforts

                                      As of March 13, 2020, visits to all skilled nursing centers - ours included - have been restricted by the federal government, with the exception of certain compassionate care circumstances such as an end-of-life situation. We apologize for this inconvenience and thank you for your understanding and cooperation.

                                      The facility has taken measures to provide virtual visits with loved ones, virtual family council meetings, and an enhanced facility website for increased communications during this period of restricted visits.

                                      Screening Efforts

                                      All associates, essential health care vendors and emergent visitors will be screened and documented as directed by CDC and CMS guidance.

                                      Our staff is monitoring residents daily for change in condition, including the presence of elevated temperatures and respiratory illness in our facility. Any residents showing signs consistent with the virus are monitored each shift or more frequently as needed.

                                      Staff are being screened for elevated temperature and respiratory illness prior to and after each shift, and we are requiring staff to stay home if they are sick or display symptoms of the virus.

                                      Mitigating Actions Implemented to Prevent or Reduce the Risk of Transmission

                                      The facility has several measures in place to prevent or reduce the risk of transmission, including, but not all-inclusive, as follows:

                                      • Taking temperature readings for all associates, residents, and essential visitors per CDC guidelines.
                                      • Monitoring for CDC-recognized symptoms including respiratory symptoms which may include cough, shortness of breath/difficulty breathing.
                                      • Suspending non-essential group outings.
                                      • Limiting communal dining as needed.
                                      • Reviewing resident activities on a case-by-case basis to safely provide socialization and engagement opportunities.
                                      • Applying social distancing of six feet for any required group engagement.
                                      • Consideration to room placement for a suspected or confirmed COVID-19 diagnosis, per CDC guidance.
                                      • Source control for residents to include wearing a facemask or cloth covering per CDC guidance.
                                      • The use of PPE according to CDC guidelines.
                                      • Environmental/cleaning standard facility procedures followed per regulation and guidance.

                                      Reminding those in our facility that they must:

                                      • Wash hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
                                      • Observe "social distancing" whenever possible.
                                      • Use of a mask as indicated or appropriate.
                                      • Avoid touching your eyes, nose, and mouth.
                                      • Avoid close contact with people who are sick.
                                      • Stay home when sick or when a loved one is sick.
                                      • Cover their cough or sneeze with a tissue, then throw the tissue in the trash and wash hands.

                                      Last updated: May 28, 2020

                                      At Ciena, there is nothing we take more seriously than the safety and well being of our guests and our dedicated associates who care for them. We are doing everything in our power to keep your loved ones safe and healthy during this crisis.

                                      Connect with Your Loved One!

                                      • You can send non-urgent messages - photos, updates, letters - A member of our staff checks this email daily and will relay your message to your loved one.
                                      • We also encourage you to contact our facility to set up FaceTime, Zoom and Skype sessions with your loved one.

                                      Additional Resources

                                      #CareNotCOVID - Share a message of support to our nursing home and assisted living residents

                                      How to Protect Yourself and Others

                                      LARA Letter to Families

                                      LARA Health Care Facility Complaint Form

                                      LETTER - Family Communication - Michigan Visitation & Gov Order - 7-6-2020

                                      Medicare Scam Alert - CMS warning to Medicare beneficiaries

                                      LETTER – Family Communications - Holiday Events - 11-11-2020

                                      Thank our "Health Care Heroes"!

                                      • Our associates have been working extremely hard under extraordinarily stressful circumstances. We are so proud of these individuals and the community should be as well. Phone calls, social media messages and words of thanks are welcomed and encouraged.

                                      You might also consider:

                                      • Coordination of a vehicle parade, clap-in or clap-out.
                                        • These are very popular efforts currently taken by those offering support from the sidelines. If you would like to spearhead one of these events for the facility, please contact the Administrator who will provide you with some tips.
                                      • Writing a heart-felt letter of appreciation.
                                        • There's no better way to share your appreciation than to drop a card or write a note to facility staff. If you're so inclined and like to write, consider a favorable letter to the editor of your local newspaper or a post worthy of sharing. Positivity is contagious and we appreciate every effort in sharing positivity with our staff and residents.


                                      Donations don't have to be big to be meaningful! Please consider a donation to our facility, a healthcare worker you know, your local hospital, public health department or other skilled nursing and assisted living facilities.

                                      We will accept:

                                      • Donations of Personal Protective Equipment (PPE) that is approved by the CDC:
                                        • N95 or K95 Masks
                                        • Isolation Gowns
                                        • Face Shields
                                        • Goggles
                                        • Gloves
                                      • Donations of PPE alternatives in the event of shortages:
                                        • Homemade masks
                                        • Disposable laboratory coats
                                        • Reuseable (washable) patient gowns
                                        • Reuseable (washable) laboratory coats
                                        • Disposable aprons
                                        • Long sleeve aprons
                                        • Open back gowns
                                        • Protective coveralls
                                        • Sleeve covers
                                        • Shoe Covers/Head Covers
                                      • Donations of food for lunch, dinner or snacks for our healthcare workers
                                        • It is recommended that food donations be prepared from a known restaurant and provided in a sealed container through a contact-less interaction.

                                      Last updated: May 8, 2020