Compliance & Concern Program

Ciena Healthcare and its facilities are firmly committed to a high standard of ethics, integrity, professionalism, and compliance, as reflected in our Code of Conduct.

Ciena Healthcare and its facilities are firmly committed to a high standard of ethics, integrity, professionalism, and compliance as reflected in our Code of Conduct. We expect our associates, contractors, and vendors to abide by the Code of Conduct when performing their jobs and duties.

Ciena Healthcare has a comprehensive Compliance & Concern Program, under the direction of the Ciena Compliance Officer, to ensure and monitor compliance of our Centers and organization with state and federal regulations, Ciena policies and the Code of Conduct. The cornerstones of our Compliance & Concern Program are development of standards and policies, ongoing education, auditing and monitoring functions, a Concern Resolution Hotline to communicate compliance concerns directly or anonymously and a prohibition from retaliating against those who raise compliance concerns.

If you have a compliance concern that was not adequately addressed by a Ciena facility or have a concern that you would prefer to be addressed by the Ciena Compliance Officer, please contact the Compliance and Concern Program Hotline at (877) 243-6248 or complete the Ciena Concern Form below. Concerns may also be emailed to concerns@cienahmi.com, or mailed to:

Ciena Compliance Officer

Ciena Healthcare
4000 Town Center, Ste. 2000
Southfield, MI 48075

Compliance Concern Resolution Form

Please give us the opportunity to address your concerns by completing this form. If you leave your contact information, expect a response in 3-5 business days. The Concern Resolution Form and Hotline can be used by guests, associates, family members, and vendors.

Only fields marked with a * are required.

Information about the Person Requesting Assistance

Your First Name

Please enter a valid first name.

Last Name

Please enter a valid last name.

Address

City

State

Zip

Phone

Best Time to Call

Select a Facility

Please select a valid facility.

Are you a resident living in this facility?

Yes

Information About Your Concern

What is your concern about?

Please test us about your concern.

When did the problem occur?

Please tell us when the problem occured.

Who else knows about the problem or incident?
PLEASE INCLUDE THE TITLE OF FACILITY STAFF IF YOU KNOW THEM.

Please tell us who knows about the problem or incident.

How can we address your issues?

Is this an ongoing problem?

Yes

N/A

Have you contacted us in the past about this issue?

Yes