I have nothing but great things to say about this establishment and staff. My dad was transferred to The Laurel’s @Willow Creek from a less than mediocre rehab facility that somehow had a 5star google rating- what a joke!. I spoke to Ginny at Willow Creek and explained my dad’s horror story where he was receiving inpatient rehab, and she empathized with me and provided transportation to have my father moved to Willow Creek the very next day ( a transfer can usually take much longer) What I can say about the other facility is that the social worker did work quickly to help move things along too. Anyway, I explained to Ginny that we were from out of state and it would be nice if my mother could stay with my dad each weekend as they were inseparable at 54 years of marriage, and she got it approved almost immediately. My mom stayed on the reclining chair with dad every weekend and she enjoyed her stay as well :) My dad arrived and placed in a humongous private room with a full private bathroom and real flowers placed on the table. It was a very adorable, cozy setup and the entire facility was clean. Free coffee for guests and their families. The families were not rushed out at any certain time. The staff respected your time with your loved one. The entire staff became my dad’s family while so far away from home. Dad loves to sing and joke and they allowed him to be himself. In fact they encouraged it. Rehab was great!!! Fred and the team took time out with my dad to get to know him as an individual. He wasn’t just a number or just another job. We actually felt like the staff cared about my dad’s recovery and the recovery of the other patients. My dad means everything to my family and he is very spoiled by his family; therefore, his comfortability and happiness means everything to us. I tossed and turned every night my dad was at the other facility and searched thoroughly for four days until I found Willow Creek. So To be able to say I felt completely comfortable leaving my dad at Laurels at Willow Creek in the care of these nurses is a great feeling to have especially when I was so far away and had such a bad experience at the other place. The entire process was a breeze- the admission to the discharge. All medical facilities are understaffed so nobody anywhere is going to get immediate service when the call bell rings. That would be impossible these nurses are people not robots, so I say it pays to be realistic and understanding about that no matter where a family member is placed. But if you want your family to feel cared for and like they are home away from home, i say take a tour and try out Laurels at Willow Creek. I thank the entire staff for doing such a great job with my dad. We are greatly appreciative of your service!

– S

Mary in Admissions at The Laurels at Willow Creek has been an absolute pleasure to work with in coordinating my mother’s rehabilitation services. Her exceptional customer service is more than just a job requirement. It is a reflection of her character and work ethic. She’s a valuable resource and a new friend.👌🏾👌🏾👌🏾

– Cheryl

A friend recommended the Laurels at Willow Creek when my father needed short-term skilled care, and rehabilitation. Ginny Lockett (Admissions Coordinator) is the first person I spoke with when calling to inquire. Ginny was extremely kind, knowledgeable, and made sure I was well-informed about everything. Weeks later, Ginny continues to be amazing..always taking my calls right away, and going above & beyond to accommodate our family during this stressful time. I always felt my father was well taken care of during his stay. All of his therapists were great and kept me informed. Nurse Practitioner, Fei Han was incredibly helpful. She always made herself available to any & all concerns I had. Receptionist are always friendly and welcoming. Having a wound care specialist/nurse on staff was nice. Positive experience all around!

– K. Anne

I have been receiving Occupational Therapy at the Laurels of Willow Creek on an out-patient basis for several weeks. Laura Vance, my therapist, has been absolutely fantastic and has helped me so much. Laura is insightful, patient, kind, and calm, and she is always prepared with strategies that help me. I just can’t say enough good about her. Tina

– Steve & Tina

My wife has been in rehab for a month so I know this facility well. Everyone is very friendly, professional, and knowledgeable from the front desk, to the offices, to the PT, Occupational, and Speech therapists and all the nurses, nurses aids and Doctors. Too many to name but all are appreciated for the help and care they have given my wife!

– Thomas

My mother came to the Laurels of Willow Creek for rehab. She had a great experience. Everyone was so supportive and through the weekly team meetings, I was kept informed of her progress. Thanks!

– Bradley

We’ve had a great experience with all members of the staff. Ginny is fabulous. Therapists are wonderful. Food/cafeteria is above the norm. Everyone takes the time to explain all aspects of care being given. Would highly recommend.

– Julie

My mom came to the laurels of Willow creek for therapy and then LTC. Ginny & Mary in admissions were fantastic. The nursing staff was accommodating. I’m grateful for the care provided and recommend this facility.

– Del

My dad has been at Willow Creek for the past 4 weeks. He wants to give a huge shout out to the PT, OT, and nursing staff! They have made his recovery positive, swift, and enjoyable. He also loves George in food service who made him potato pancakes! Excellent variety and delicious! Thanks for taking care of loved ones!

– Julie

My mother came to the Laurels of Willow Creek for a short term stay. Ginny called us and walked us through the entire admissions process and made us very comfortable. Mary assisted us in obtaining the room and was kind & welcoming. Tiffany was impressive with her knowledge of insurance. We are so very pleased. I highly recommend this facility for rehab. The continuity of care and ease of transition from the hospital was impeccable.

– Linda

Love this organization! Each member works hard to ensure my grandmother is happy while she's there. They go above and beyond in the activities department. My grandmother especially loves all of the holiday celebrations and feeling included.

– Sarah

Ginny Lockett was great! She reached out to me directly and invited me to preview the facility. In addition, she made sure that a room was available which allowed us to discharge from the hospital easily and check in to the facility. All of the staff was welcoming and made the visit less stressful!

– Kim